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Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon· Fulfillment & Operations Management
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Hybrid (Chicago, IL)$20.5/hrpart-timePosted 1mo ago

About the role

Pay starts at $18.4 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week. Open availability required 15:45-22:15. Role focuses on customer experience operations, floor leadership, and customer service support at Amazon Locker+ retail locations.

Responsibilities

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Utilize inventory management systems to scan, process, and count product.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Work in a fast changing and ambiguous environment.
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Qualifications

  • High school or equivalent diploma
  • Are 18 years of age or older
  • 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Skills

Required:Customer engagement strategiesInventory management systemsProblem solving / continuous improvement
Nice to have:Peer-to-peer feedback

Benefits

  • benefits available
  • Starting pay and shift differential
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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