← All roles

Delivery Station Customer Service Associate, DSL

Amazon· Customer Service
Apply on company site
Hybrid (Downers Grove, IL)$18.65/hr - $25.96/hrFull-TimePosted 1mo ago

About the role

Delivery Station Customer Service Associate to provide in-station real-time, hands-on support to ensure on-time package delivery, connect customers with experts, and improve customer experience.

Responsibilities

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud (hearing protection provided)
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Familiarity with multiple web browsers, data base searching and instant messenger tools

Skills

Required:Communication with customersIssue resolution

Benefits

  • Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at hiring.amazon.com/why-amazon/benefits.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon