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Technical Account Manager

Qevlar AI
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Hybrid (Paris)Full-timePosted 4w ago

About the role

Technical Account Manager at Qevlar AI, a B2B SaaS scale-up focused on autonomous, explainable AI for cybersecurity operations. The role centers on owning technical health for strategic accounts, driving proactive risk prevention, shaping product feedback, automating processes, and partnering with Customer Success to enable commercial expansion.

Responsibilities

  • Own technical health and escalation resolution for the most strategic/complex accounts. Be a trusted advisor for the portfolio's highest-stakes customers, with accountability for time-to-resolution and RCA quality.
  • Drive proactive risk prevention through account-level technical strategy. Run recurring health checks, context and automation reviews, and Qevlar usage audits that catch problems before they become tickets; develop a forward-looking technical roadmap per account.
  • Architect feedback loops. Translate recurring technical pain points and production data into structured input for Product/Engineering. Collaborate across teams.
  • Automate to scale. Contribute to internal processes, tooling and documentation that scale the whole team's efficiency.
  • Partner with CSM to fuel commercial expansion. Be the trusted technical voice in renewal-risk or expansion conversations where the blocker is technical credibility; act as a technical sales/trust asset with the CSM.

Qualifications

  • At least 5 years in customer-facing roles with relevant strategic account ownership in Cybersecurity operations (SOC) and architecture (XDR, EDR, SIEM, …)
  • Process automations and AI experience: Claude and other tools
  • Data-driven optimisation: extracting and leveraging analytics to reduce time-to-adoption
  • Posture and executive presence: customer-centricity; trusted technical advisor for enterprise-level companies
  • Intrapreneurial drive: ability to build the machine while running it
  • Radical collaboration: bridging engineering rigor with revenue goals and customer success metrics
  • Pragmatic empathy: understanding client friction points and solving them proactively
  • Pedagogical ability: translating hyper-technical cybersecurity concepts into clear business value
  • Unflinching resilience: thriving in high-stakes, crisis-driven environments
  • Partner enablement: experience delivering advanced technical training and support to external partner networks

Skills

Required:Technical account managementCybersecurity operations knowledge (SOC, XDR, EDR, SIEM)Process automationAI tools experience (Claude, etc.)Data-driven analyticsExecutive/communication skillsCollaboration across teamsResilience under pressure

Benefits

  • Equity and early ownership
  • Autonomy and creativity-focused culture
  • Opportunity to work on real-world impact in cybersecurity
  • Flexible location: remote or Paris office in 9th arrondissement
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Qevlar AI

Let your SOC team focus on real threats. Not alert firefighting.

Qevlar AI | Autonomous SOC Platform

AIAutonomous SOCDetection EngineeringIncident ResponseIncident responseSecurity OperationsSecurity Operations CenterThreat Hunting
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