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IT Support Specialist

Cohere· IT Operations
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KoreaFull-timePosted 4w ago

About the role

Proactive, customer-focused IT Support Specialist based in South Korea to anchor regional IT operations across APAC time zones, delivering white-glove technical support and managing identity, collaboration platforms, and SaaS systems.

Responsibilities

  • Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes.
  • Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex cases to senior staff or appropriate teams.
  • Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution.
  • Manage end-to-end employee onboarding and offboarding workflows, ensuring zero-day access provisioning, hardware readiness, and secure offboarding compliance.
  • Build and maintain support procedures and employee-facing knowledge base articles for consistent issue handling.
  • Partner with business units as a go-to support contact and communicate clearly across the organization.
  • Support new-hire onboarding and offboarding, including device setup, access requests, and day-one readiness.
  • Track hardware inventory and coordinate on device replacements and repairs.
  • Assist with password resets, MFA, email, and common productivity-tool issues to minimize downtime.
  • Provide hands-on support for printers, peripherals, and meeting-room technology when on-site help is needed.
  • Stay eager to learn, take on special projects, and grow into broader IT support responsibilities.

Qualifications

  • Professional proficiency in English, and Japanese or Korean.
  • 5+ years of experience in help desk, internal IT support, or similar technical support role.
  • Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace.
  • Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows).
  • Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, VPN), with familiarity supporting UniFi/Ubiquiti equipment a plus.
  • Comfort supporting employees in Slack and Microsoft Office 365 (channels, apps, notifications, and common access issues).
  • Strong written and spoken English, ability to explain technical issues clearly to technical and non-technical colleagues across international teams.
  • Patient, helpful, solutions-oriented approach with commitment to follow-through and positive experience.

Skills

Required:OpenID Connect / SSO (Okta)Google WorkspaceMDM (Iru, Microsoft Intune)

Benefits

  • Weekly lunch stipend
  • Full health and dental benefits, including mental health budget
  • RRSP matching, 401K, Pension Scheme
  • 100% Parental Leave top-up for up to 6 months
  • Annual enrichment benefits (arts & culture, fitness, workspace improvement, education & learning stipend)
  • 6 weeks of paid vacation (30 working days)
  • Travel budget to other offices and annual company offsite
  • Additional remote or hybrid work accommodations (home office stipend $500)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Cohere

Support automation that's actually intelligent

Cohere resolves 40-70% of support requests using AI, over all channels, within just a few days.

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