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Senior HR Business Partner, Delivery

Mercor· People Team
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San Francisco$180k - $240k + equityFull-timePosted 4w ago

About the role

Senior HR Business Partner supporting Mercor’s Delivery organization, partnering with Delivery leaders to advise on talent, organization design, performance, and workforce decisions in a high-growth, human data industry environment.

Responsibilities

  • Partner directly with Delivery leadership. Advise leaders on talent, organization design, management, performance and workforce decisions as the organization scales.
  • Get close to the accounts. Understand differences between teams, customers and types of work to reflect actual business in people recommendations.
  • Raise the performance bar. Help managers distinguish performance levels and base decisions on evidence, acting quickly.
  • Develop strong operators. Identify high-performing talent early and create opportunities through larger accounts, expanded scope, new problems, internal mobility or management opportunities.
  • Strengthen managers. Coach on feedback, expectations, team effectiveness, difficult conversations, performance issues and leadership behavior; intervene when needed.
  • Help us retain our best people. Identify retention risk and intervene based on drivers like scope, compensation, manager quality, account experience, career progression and market pull.
  • Shape the organization as it changes. Partner on role clarity, organization design, succession, spans and layers, leadership changes, and talent movement.
  • Bring a people lens to staffing and workload. Address persistent workload or capacity issues as talent problems and work with Delivery leadership to resolve root causes.
  • Handle difficult people situations well. Support leaders through performance concerns, conduct issues, organizational changes, role changes and exits.
  • Run talent and performance mechanisms for Delivery. Make company-wide approaches usable in a fast-moving operating organization without excess process.
  • See patterns before they become bigger problems. Use talent, performance, retention and employee signals to guide Delivery leadership.
  • Build what does not exist yet. Create first versions of new talent practices or manager tools and improve through usage.

Qualifications

  • Human data industry experience is required. Worked inside a company delivering human data or human expertise for AI systems (e.g., AI training data, expert data, RLHF, model evaluation, data annotation or labeling).
  • 8+ years of strong HRBP experience. Primary People partner to senior leaders with independent handling of complex organizational decisions.
  • Experience with operations or delivery organizations. Supported teams where performance ties to customers, quality, speed, capacity and execution.
  • High-growth startup experience. Comfortable with rapid change, ambiguity, and evolving ownership.
  • Strong business judgment. Ability to diagnose operational realities and recommend clear actions.
  • High performance orientation. Ability to differentiate performance and address underperformance directly.
  • Excellent manager coach. Ability to elevate managers and challenge experienced leaders when needed.
  • Strong talent instinct. Ability to recognize high-potential people and design retention/growth paths.
  • 0→1 builder. Created useful talent, manager or organizational practices where none existed.
  • Operator mindset. Close enough to work to ensure solutions are effective.
  • Direct and low ego. Clear communication and willingness to challenge ideas for the right outcome.
  • In-person. Able to work from the San Francisco office five days a week.
Last updated Sep 23, 2026. Interested? Apply on the company site.

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