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Chief of Staff, Delivery Operations

Mercor· Operations
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San FranciscoFull-timePosted 4w ago

About the role

Delivery Operations at Mercor is responsible for the end-to-end execution of human data programs. The Chief of Staff will work directly with the VP of Delivery Operations to drive strategic initiatives, ensure cross-functional execution, and convert priorities into results in a fast-moving organization.

Responsibilities

  • Strategic partnership: Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites
  • Cross-functional execution: Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track
  • Operating rhythm: Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting
  • Problem solving: Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin
  • Executive communication: Prepare briefings, decks, and analyses for exec and board-level conversations
  • Special projects: Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning
  • Force multiplier: Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly

Qualifications

  • 2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role
  • Prior experience in human data, data annotation, RLHF, or AI training data operations
  • Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data
  • Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations
  • A bias toward execution; someone who can move from 'what should we do' to 'it's done' without much hand-holding
  • Comfortable operating in fast-changing, high-growth environments with shifting priorities
  • A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs

Skills

Required:Strategic thinking

Benefits

  • Not specified in the description
Last updated Sep 23, 2026. Interested? Apply on the company site.

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