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Provider Support Coordinator

Sailor Health· Operations
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RemoteFull-timePosted 4w ago

About the role

Remote, full-time role supporting Sailor Health's provider network, handling real-time calls and emails, troubleshooting tech issues, managing caseloads, and proactively building relationships to ensure providers feel supported.

Responsibilities

  • Manage provider email support. Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions — resolving what's yours to solve and escalating anything outside your scope (like actually processing payroll) to your lead.
  • Answer provider calls in real time. Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day.
  • Track every open item through to resolution. Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion — even if it takes a few days to close out.
  • Proactively support your provider network. Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads.
  • Deliver outstanding customer service to providers. Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction — including with the occasional difficult one.

Qualifications

  • Extremely organized, with airtight follow-through.
  • Proactive, and comfortable with ambiguity.
  • Sound judgment on urgency and ownership.
  • Warm, empathetic communicator.

Skills

Required:Provider supportCustomer service

Benefits

  • Remote-first team.
  • Growth and ownership.
  • Make someone's day — every day.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Sailor Health

Senior Therapy Covered By Medicare| Sailor Health

Sailor Health specializes in senior therapy with licensed clinicians, Medicare-covered virtual care, and support for anxiety, depression, grief, PTSD, life transitions, and more

therapyvirtual careMedicareseniormental health
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