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Patient Care Receptionist (Remote)

Sailor Health· Patient Growth
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RemoteCA$40k - CA$50kFull-timePosted 4w ago

About the role

Remote, full-time receptionist role serving as the first point of contact for patients and families, handling inbound communications and triaging to the appropriate care teams.

Responsibilities

  • Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered.
  • Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly.
  • Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment.
  • Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay.
  • Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey.

Qualifications

  • Empathetic and clear communicator.
  • Fast and unflappable under volume.
  • Highly organized and detail-oriented.
  • Tech-comfortable. Comfortable learning tools like Google Workspace, EHR platforms, or CRMs.
  • Reliable and dependable.
  • Experience welcome, not required.

Skills

Required:CommunicationOrganisationWorkflow knowledge

Benefits

  • Remote-first team
  • Growth and ownership
  • Mission with impact
  • Make someone’s day – every day.
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Sailor Health

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