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Overnight Customer Experience Representative, Concierge

Robinhood· Customer Care
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Denver, CO, Westlake, TX$34/hr - $40/hrfull-timePosted 4w ago

About the role

Robinhood’s Concierge Desk Representative role focusing on high-value, engaged customers, resolving complex issues, educating users, and proactively addressing problems to improve the customer experience. In-person onboarding in Denver, CO and Westlake, TX with eventual remote overnight shifts.

Responsibilities

  • Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.
  • Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
  • Provide clear, compliant, and confident guidance across a range of investment products and strategies.
  • Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.
  • Consistently deliver high customer satisfaction, tracked through customer feedback.
  • Share insights and themes from customer interactions with internal teams to improve products and services.
  • Collaborate with peers to optimize outreach strategies and support workflows.

Qualifications

  • 3+ years of experience at a brokerage or within a licensed financial services environment.
  • FINRA Series 7 and 63 required.
  • FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held.
  • Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
  • Excellent verbal and written communication skills—able to translate complex topics clearly and effectively.
  • Passion for customer advocacy, financial literacy, and building long-term relationships.
  • Adaptable and self-motivated in a fast-paced, constantly evolving environment.
  • Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).

Skills

Required:Customer empathy and relationship-buildingComplex financial product knowledgeCommunication (verbal and written)

Benefits

  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Access to the Robinhood Employee Fund for exposure to Robinhood Ventures funds
  • Access to AI tools and ongoing AI skill-building
  • Lifestyle wallet for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Robinhood

24/5 Commission-Free Stock Trading & Investing

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply.

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