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Overnight Customer Experience Representative, Brokerage Services

Robinhood· Customer Experience / Brokerage Services
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Hybrid (Denver, CO / Westlake, TX), Remote$28.1/hr - $33/hrfull-timePosted 4w ago

About the role

Robinhood is seeking an Overnight Customer Experience Representative to support customers via phone, email, and chat on topics including equities trading, margin, and options trading. The role emphasizes customer empathy, product expertise, and leveraging customer feedback to improve the experience. Requires in-person onboarding and eventual remote overnight shifts.

Responsibilities

  • Delivering an outstanding customer experience for customers through phone, email, and chat channels
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
  • Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

Qualifications

  • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
  • Excellent customer service, written and verbal communication skills with a passion to support customers
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
  • Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Skills

Required:Customer servicePhone and written communicationProblem solving / empathyBrokerage knowledgeLicensingAdaptabilitymultitasking

Benefits

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Robinhood

24/5 Commission-Free Stock Trading & Investing

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply.

Stock TradingInvestingCryptoOptionsFuturesRetirement
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