Product Operations
About the role
Glimpse is seeking a Product Operations Manager to own recovery outcomes and ensure learnings from operations flow back into the product. The role sits at the intersection of customers, operations, product, and engineering to improve recovery metrics and product quality in an early, fast-moving environment.
Responsibilities
- Own recovery tracking and outcomes. Monitor the full deduction-to-recovery pipeline across accounts and track metrics: recovery rate, dispute win rate, deductions as a percentage of revenue, time to resolution, and revenue at risk from approaching dispute windows.
Qualifications
- 4+ years in product operations, revenue operations, strategy/consulting, analytics, program management, or a comparable data-heavy operational role.
- Genuinely strong with data — comfortable pulling, cleaning, and analyzing it yourself (SQL and/or advanced spreadsheets required; BI tools a plus).
- A track record of finding the “why” behind the numbers and turning it into action.
- Excellent written and verbal communication.
- Highly organized and self-directed; thrives in an early, fast-moving environment.
- Comfortable working across customers, operations, product, and engineering, and translating fluently between them.
Skills
Benefits
- Competitive salary with meaningful equity
- In-person team in NYC – high ownership, fast feedback loops
- Direct impact on a company growing at an exceptional pace
- A front-row seat to building the operating system for CPG brands
About Glimpse
Glimpse offers AI services for retail brands starting with deductions
Glimpse helps retail brands automate their identify and fight invalid fees & streamline the cash reconciliation process & from their retailers & distributors using AI. Imagine a beverage company sold $100k worth of goods to Whole Foods & only got paid $60k. The deducted $40k comes in hundreds of long PDF’s with obscure codes that a team has to manually review every single one of to ensure the fees are valid. A % of these fees are always invalid and brands have to go through a lengthy process to get back money owed to them. We automate this whole process - saving a brand dozens of hours a week & recouping them 2-3% of their topline sales. Our vision is to become an AI BPO for retail brands.
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