← All roles

Onboarding Manager

Numeral· Operations
Apply on company site
Hybrid (San Francisco, CA)$100k - $130kFull-timePosted 4w ago

About the role

Onboarding Manager at Numeral, an AI-native tax solution, responsible for leading the end-to-end onboarding of new clients from signed contract to live, with a focus on accuracy, speed, and customer advocacy.

Responsibilities

  • Own the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
  • Be the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
  • Drive Velocity: Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
  • Bridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.
  • Build the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
  • Technical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

Qualifications

  • 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience a massive plus.
  • High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
  • Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
  • Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
  • The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.
  • Startup mindset: Not scared of ambiguity and hungry for rapid growth
  • Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us.
  • Customer Obsession: You deeply care about the user experience and solving their problems

Skills

Required:Onboarding and Implementation ManagementProject ManagementTechnical Communication

Benefits

  • Competitive salary and equity - you’ll share directly in the company’s success
  • Full medical, dental, and vision coverage
  • Wellness perks like Headspace and the Peloton One App
  • 401(k) to help you build long-term financial security
  • Lunch and snacks when you’re in the office
  • Regular team offsites and company events as we grow
  • A culture built on ownership - your work matters and people will see it!
Last updated Oct 21, 2026. Interested? Apply on the company site.
Numeral logo

About Numeral

SaaS & Ecommerce sales tax on autopilot.

Numeral handles all aspects of sales tax from registration to remittance for SaaS and e-commerce stores. We offer complete, white-glove service end to end.

saase-commerce
Company profileWebsite

More open roles at Numeral