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Senior Manager, Data & Performance - Commercial & CX

بوسطة· Data /
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Hybrid (Cairo)Full-timePosted 4w ago

About the role

Senior Manager to lead Bosta's Data & Performance unit for the Commercial & CX function, driving end-to-end commercial analytics, customer value management, and aligned operational impact.

Responsibilities

  • Commercial performance system. Target and KPI architecture for the Commercial organisation. Sales and account-management incentive design and its measurement. Merchant health, pricing and bonus schemes, key and strategic account performance, growth analytics. The commercial view of new business lines as they come online.
  • Customer value management and merchant lifecycle. Churn lifecycle, reactivation, high-value account recovery, wallet share. Startups, the self-serve funnel and loyalty. Turning churn-propensity model output into account-management action.
  • Customer experience performance. NPS and CSAT, compensation and liability, and the service-quality drivers that shape how merchants experience Bosta — framed and quantified in commercial terms. Instrumentation designed before features ship.
  • Commercial and Operations alignment. Growth commitments and delivery capacity are planned together. You own the analytical case that connects them: joint intervention on merchants whose order profile affects delivery performance, merchant forecasts delivered with the lead time Operations needs for capacity planning, and service tiers matched to fleet capacity.
  • Adoption. Analysis counts when it changes a decision. You own how the unit's work lands: a named business owner for everything the unit ships, usage measured after launch, and a single clear intake channel for commercial and CX requests.
  • Migration and self-service. The Commercial and CX workstream of the move onto Bosta's governed semantic layer and live dashboards — metric parity signed off, definitions canonical in the mart, and business partners equipped to answer their own routine questions so the unit's capacity goes to insight.
  • People. Four seats at start. Develop the team into owners of their functions, and build the unit's methods into documented, shared practice.

Qualifications

  • 6 to 8 years in commercial analytics, commercial performance, CVM or revenue operations, including at least two years leading a small analytical team.
  • Demonstrated ownership of a commercial KPI end to end — you diagnosed it, proposed the intervention, got a business owner to run it, and can quantify what changed. Bring examples with numbers.
  • Merchant, customer or account lifecycle depth: churn, retention, reactivation, share of wallet. Marketplace, e-commerce, logistics, telco or fintech backgrounds all transfer.
  • Hands-on SQL. You query the warehouse yourself, read and challenge metric logic, and can tell when a number is wrong before a stakeholder does. Comfortable in BI tools; you do not need to be an engineer.
  • Experience designing or rebuilding sales or account-management targets and incentives, and living with the consequences.
  • Executive presence with commercial leadership: you can hold a room with a VP, disagree with evidence, and say no to a request while keeping the relationship.
  • Answer-first communication — conclusion, then the reasoning; assumptions named; quantified where it can be quantified.
  • Working fluency with AI-assisted analytics: LLM-generated SQL against documented business logic, and the judgement to validate it.

Skills

Required:SQLBusiness analyticsExecutive communication
Nice to have:AI-assisted analytics
Last updated Oct 21, 2026. Interested? Apply on the company site.
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