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Retail Ops Coordinator, Operational Solutions

Arc'teryx· Commercial – Retail Operational Solutions
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North Vancouver, BCCA$71k - CA$93kFull-timePosted 4w ago

About the role

Retail Operations Coordinator supporting the execution of retail operations projects and day-to-day operations across the store network. Acts as a liaison between stores and Ops Sol Program Managers to coordinate communications, maintain resources, track deliverables, and support programs that enhance the store experience.

Responsibilities

  • Coordinating operational projects and supporting the execution of retail programs across the OPS SOL Program Managers team
  • Partnering with OPS SOL and developing and submitting store communications to ensure teams have clear and timely information
  • Pull and maintain project reporting for Ops Solutions Project Managers' day-to-day programs
  • Supporting and editing in the upkeep of store operations resources, procedures, and documentation
  • Partnering with IT on ticket support and escalation
  • Coordinate non-merch forecasting and ordering with vendors (hangers, shoppers, gift cards)
  • Collecting, organizing, and summarizing operational data to help identify trends and support team decision-making
  • Partnering with Ops Sol Program Managers and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
  • Monitoring stores feedback through the Retail inbox and escalating operational challenges to the appropriate partners
  • Supporting the preparation of presentations, reports, and business updates for internal stakeholders
  • Assisting with pilot programs, operational launches, and process improvement projects
  • Supporting stores by responding to operational inquiries and connecting teams with the appropriate resources

Qualifications

  • Degree or post-secondary education in business, operations, or project management, or equivalent experience
  • 1+ years of experience supporting retail operations, project coordination, or store-based initiatives
  • 2+ years of experience working in a retail environment
  • Exceptional organization with attention to detail and accuracy
  • Customer-service focused mentality with excellent interpersonal and communication skills
  • Ability to multi-task, meet deadlines, and manage priorities in a fast-paced environment
  • Strong project coordination skills and ability to track timelines, tasks, and deliverables
  • Proficiency in Excel and Smartsheet
  • Flexibility and adaptability in ambiguity
  • Passion for work and outdoor lifestyle

Skills

Required:Organization and attention to detailCommunicationProject coordinationData analysis and reportingExcelSmartsheet

Benefits

  • Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and 24/7 EAP
  • Financial wellbeing - RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, Employee Stock Purchase program (ESPP) where applicable
  • Time & Flexibility - Paid time off, wellness time, No Wasted Day program
  • Family support - Parental leave top-up and nesting period for new parents
  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, gear discounts and Pro Deals
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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