← All roles

Repair Assessor

Arc'teryx· ReBIRD
Apply on company site
New Westminster, BCCA$23.8/hrFull-timePosted 4w ago

About the role

As a Repair Assessor, you will provide an exceptional experience and helpful solutions for guests seeking repairs on Arc’teryx products, supporting the repair team with recommended actions and next steps to restore gear to a functional state.

Responsibilities

  • Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations
  • Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience
  • Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies
  • Effectively manage your workload with consideration of our department’s service level goals
  • Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.
  • Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs
  • Participate in other projects or duties as required
  • Stretch your support in collaboration with leadership by taking on focused tasks
  • Contribute to the development of new resources to improve service levels and overall guest experience
  • Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

Qualifications

  • Knowledge of or experience using Arc’teryx products or other outdoor brand products
  • Minimum of 1-year experience in Quality Control (e.g., manufacturing or textile industry)
  • Highly effective verbal and written communication skills
  • Strong organizational, interpersonal, and problem-solving skills
  • Strong attention to detail, including accurate data and order entry skills
  • Proactive in identifying the root cause of issues and developing solutions
  • Flexible and adaptable when faced with ambiguity
  • Inspires breakthrough thinking and continuous improvement
  • Seeks best solutions with commitment to do what is right
  • Adaptability and ability to work in a fast-paced environment
  • Ability to think outside the box and propose new ideas
  • Passion for work and affinity for outdoor activities

Skills

Required:Repair standards knowledgeQuality inspection and documentationCommunicationProblem-solving

Benefits

  • Not explicitly listed in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

More open roles at Arc'teryx