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Lead

Arc'teryx· Retail Stores – Arc'teryx Masonville Place
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London, OntarioCA$25/hr - CA$27.9/hrFull-timePosted 4w ago

About the role

Lead a team of Product Guides and manage guest experience across the Arc’teryx Masonville Place store in London, Ontario, driving experience, product, community, operations, and people while coaching others and ensuring store performance.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
  • Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching others and delivering exceptional guest experiences
  • Ability to provide and receive feedback effectively
  • Ability to adhere to health and safety guidelines
  • Proven ability to set a clear vision and align a team around goals
  • Strong time management, prioritization, and adaptability
  • Willingness to be flexible and handle ambiguity
  • Commitment to doing what is right and outdoor lifestyle passion
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipGuest ExperienceCommunication

Benefits

  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility - Wellness time and 'Live it, Learn It' Days
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and gender-affirming care (full time employees)
  • Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and Employee Stock Purchase program (ESPP) where applicable
  • Family support - Parental leave top-up and nesting period for new parents (full time employees)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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