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Product Guide

Arc'teryx· Retail Stores
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London, OntarioCA$25/hr - CA$27.9/hrPart-timePosted 4w ago

About the role

Arc’teryx Store Lead in London, Ontario, part-time, on-site. Leads a team of Product Guides, supports in-store experience, product knowledge, community engagement, operations, and people development while aligning with Arc’teryx vision and values.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
  • Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience, and 1 – 2 years of retail experience
  • Passion for coaching and developing others
  • Customer service oriented with a drive to deliver exceptional guest experience
  • Ability to provide feedback, coaching and development in the moment
  • Comfort adhering to health and safety guidelines at all times
  • Ability to set a clear vision, align team to goals, and foster commitment
  • Strong time management, prioritization, and adaptability in daily operations
  • Flexibility and adaptability in the face of ambiguity
  • Commitment to doing what is right and getting outside, living the brand values
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceCommunication

Benefits

  • Growth, community & gear: Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility: Wellness time and Live it, Learn It Days
  • Wellbeing: 24/7 Employee Assistance Program (EAP)
  • Health: Extended health, dental, and vision coverage (full-time employees) and mental health support, fertility benefits, gender-affirming care
  • Financial wellbeing: RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and ESPP (where applicable)
  • Family support: Parental leave top-up and nesting period for new parents (full-time employees)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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