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Lead

Arc'teryx· Retail Stores – Arc'teryx
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Halifax, NSFT Temp/SeasonalPosted 4w ago

About the role

Lead a team of Product Guides to deliver a world-class guest experience across all five pillars of the store (experience, product, community, operations, and people) while aligning with Arc’teryx vision, values, and business objectives.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during shifts, with awareness of sales floor activity
  • Supporting product guides in delivering a world-class guest experience through authentic technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week
  • Overseeing the five pillars of the business (experience, product, community, operations and people)
  • Building community by sharing brand information and event specifics with team and guests
  • Coaching and providing feedback to product guides to unlock potential and help the store reach targets
  • Supporting inventory management including receiving, processing, restocking, destocking, and visual merchandising
  • Communicating company initiatives, policies, and priorities to the team in collaboration with the Store Manager
  • Utilizing tools to manage store operations, sales targets, labor and budget management
  • Networking with potential partners to support events and maximize brand engagement
  • Managing opening and closing procedures as designed by the company and leadership team
  • Answering store phones, voicemails, store emails, and occasionally Regional social media responses
  • Rotating through areas of focus to deep dive into the five pillars of the business
  • Using the Point of Sale system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience
  • 1–2 years of retail experience
  • Passion for coaching others and delivering exceptional customer service
  • Ability to give and receive feedback in the moment
  • Comfort adhering to health and safety guidelines
  • Proven ability to set a clear vision and align a team around goals
  • Strong time management and adaptability in a dynamic environment
  • Flexibility and adaptability in the face of ambiguity
  • Commitment to doing what is right and getting outside to live it
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceCoaching & feedback

Benefits

  • Growth, community & gear: professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility: wellness time and Live it, Learn It Days
  • Wellbeing: 24/7 Employee Assistance Program (EAP)
  • Health: extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full-time)
  • Financial wellbeing: RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and ESPP (where applicable)
  • Family support: parental leave top-up and nesting period for new parents (full-time)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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