← All roles

Customer Success Operations Manager

Megaport· Sales – Global - Customer Success
Apply on company site
Full-time - PermanentPosted 4w ago

About the role

Customer Success Operations Manager (CSOM) supporting the EMEA Regional Sales team, focused on customer experience, onboarding, satisfaction, and growing/retaining revenue across Megaport’s global customer base. Remote role within the UK, permanent full-time.

Responsibilities

  • Provide oversight and reporting on internal customer related tickets within various JIRA projects, facilitating internal activity within the larger organization.
  • Management of customer service requests including processing manual service order agreements and facilitating outsourced cross connect orders
  • Support initial customer onboarding for all new customers including tracking all onboarding metrics within SFDC
  • Support customer intake process, including leading completion of customer questionnaires, RFPs, security and compliance forms, financial intake forms, and other pre-sales partner/customer vendor forms
  • Engage with Legal and InfoSec teams as needed to support non-standard commercial terms and conditions
  • Manage billing assurance tasks including review of initial customer staged invoices, and new customer invoice reviews
  • Serve as the point of contact on billing activities between Finance and Sales teams related to customer aging and collection efforts
  • Ensure high customer satisfaction by delivering exceptional service and support, including direct interaction with customers to help resolve issues
  • Support data collection and reporting for commercial teams as related to customer business reviews
  • Communicate broader trends to management to improve the customer experience
  • Learn and maintain in-depth knowledge of Megaport products and solutions, and operational systems

Qualifications

  • Demonstrated experience in an Account Management/ Customer Success/ Sales role
  • Experience working with a CRM/Ticket Management system (JIRA & Salesforce) preferable
  • Passion for customer success; ability to identify, appreciate customer needs to guide them through processes seamlessly
  • A natural problem solver, who can understand customer service issues and present suitable solutions
  • Ability to work in a fast-paced environment, with multiple tasks or goals
  • Strong verbal and written communication skills
  • Ability to collaborate and work effectively across internal and external organizations
  • Enthusiasm and energy towards picking up new skills and systems
  • Experience within the software, Cloud SaaS or Internet/Telecommunications industries is a plus

Benefits

  • Flexible working environment – remote-first culture with coworking options available
  • Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
  • Health and wellness support – through a wellness allowance and employee wellbeing initiatives
  • Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
  • Creative, modern workspaces – designed to inspire when you're not working remotely
  • Motivated, inclusive team – work alongside industry experts and fresh talent
  • Recognition programs – Legend and Kudos awards
  • For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan
Last updated Oct 21, 2026. Interested? Apply on the company site.
Megaport logo

About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

More open roles at Megaport