← All roles

Customer Operations Specialist

Octopus Energy· Operations - variable
Apply on company site
Hybrid (London or Brighton)Full-timePosted 4w ago

About the role

Customer Operations Specialist for Octopus Electric Vehicles, delivering high-quality phone-based support to drivers throughout their leasing journey, from order to return, and handling complex logistics with a focus on maintaining 5-star Trustpilot ratings.

Responsibilities

  • Deliver 5 Star Phone Support: Be the friendly, professional voice that drivers rely on. You’ll handle inbound and outbound calls with empathy, ensuring every driver feels heard and valued.
  • Own the Driver Journey: Manage the end-to-end process from the point of ordering. Be your driver's personal project manager, removing blockers and communicating updates.
  • Champion Brand Reputation: Proactively seek opportunities to delight drivers, aiming for top-tier feedback from every interaction.
  • Creative Problem Solving: When hurdles arise, like manufacturer delays or spec changes, you’ll find creative, fair solutions that keep the driver mobile and happy.
  • Operational Resilience: No one day is alike here. You’ll maintain high standards and a positive attitude, even during busy periods, managing your workload effectively.

Qualifications

  • Excellent Phone Manner: You are a natural communicator who can build rapport quickly and stay calm under pressure.
  • A Passion for Service: You genuinely enjoy helping people and will go the extra mile to ensure a memorable experience for our customers.
  • Resilience and Grit: You thrive in a fast-paced scale-up environment and are comfortable working in ambiguous situations and change.
  • Attention to Detail: You’ve got an eye for small things and enjoy ticking off boxes in contracting or delivery processes.
  • A Team Player Mindset: You enjoy working as part of a close-knit team and suggesting process improvements.
  • Knowledge of Cars/EVs (Preferable): Background or interest in automotive industry or electric vehicles is an advantage.

Skills

Required:Phone-based customer supportProject management (driver journey)Communication and empathyProblem solving

Benefits

  • Salary flexible and discussed with recruiter during interview
  • Perks hub – Octopus Employee Benefits
  • Dog-friendly offices
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Octopus Energy

The UK's most awarded energy supplier

Cheaper, greener energy, heat pumps, solar panels, batteries and electric vehicles from Britain's most awarded energy supplier. One of Europe's largest investors in renewable energy. Switch today.

energyrenewable energysolar panelsbatterieselectric vehicles
Company profileWebsite

More open roles at Octopus Energy