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Senior Technical Account Manager

Recorded Future· TAM
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Hybrid (Singapore)full-timePosted 4w ago

About the role

Senior Technical Account Manager at Recorded Future, tasked with delivering intelligence-led outcomes across ASEAN, driving platform adoption, strategic advisory, and risk mitigation for enterprise customers.

Responsibilities

  • Own the technical and strategic success of a portfolio assigned customer accounts across their entire intelligence journey, from onboarding to renewal
  • Partner with customers across the broader ASEAN region to define and deliver high-value intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
  • Monitor and drive intelligence platform adoption, analyze usage patterns and integration health to ensure sustained operational success
  • Conduct regular executive and technical business reviews, presenting value realization metrics and maturity progression
  • Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
  • Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
  • Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
  • Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
  • Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
  • Lead bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
  • Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation
  • Mentor team members and contribute to continuous improvement of advisory methodologies
  • Appropriately manage multiple complex and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPI’s
  • Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues

Qualifications

  • 5+ years of consulting or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings
  • Experience across one or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
  • Excellent understanding of intelligence principles, concepts, frameworks and tradecraft, intelligence operationalization and application in operational environments
  • Technical fluency with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS architectures and data-driven security operations
  • Excellent verbal and written communications, attention to detail, ability to translate intelligence insights into actionable business outcomes, capability to communicate to C-suite
  • Strong analytical, presentation and stakeholder management skills
  • Professional proficiency in an Asian language (e.g., Mandarin) preferred
  • Proven success in account health management, risk mitigation, retention and growth
  • Fundamental understanding of the Intelligence Lifecycle, MITRE ATT&CK, NIST, Diamond Model and Cyber Kill Chain
  • Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field; industry certifications such as CISSP, GCTI, GCIH etc.
  • Customer-obsessed, adaptive and proactive, consultative mindset, strategic communicator, collaborative, outcome-driven, able to lead multi-stakeholder initiatives

Skills

Required:Technical account managementExecutive and technical communicationsSecurity operations knowledge
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Recorded Future

The future of cyber defense is autonomous.

Get real-time, actionable cyber threat intelligence with Recorded Future. Mitigate cyber risks, prioritize threats, and proactively secure your business.

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