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Customer Success Director

Maven Clinic· Client Success
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Hybrid (Remote US), Hybrid (NY/NJ metro area; SF Bay Area; Seattle)$150k - $175k + equityfull-timePosted 4w ago

About the role

Senior individual contributor / potential player-coach role owning a portfolio of strategic client partnerships, focused on driving net revenue retention, renewal health, and expansion within high-value employer and payer accounts. Strategic and revenue-driving leadership with cross-functional collaboration across Sales, Renewals, Product, and Analytics.

Responsibilities

  • Report directly to the VP of Client Success, partnering closely on account strategy, operating cadence, and Client Success priorities.
  • Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants across a portfolio of high-value accounts, positioning Maven as a strategic partner.
  • Drive enrollment attainment and expansion pipeline across your book, partnering with Renewal Managers on renewals and Sales Directors on expansion.
  • Contribute to the playbooks, standards, and operating cadence that make Client Success repeatable and scalable, including account planning, business reviews, escalation paths, and CRM discipline.
  • Proactively map and engage new stakeholders across complex client organizations, expanding Maven's influence and identifying new business opportunities.
  • Translate client business goals into actionable success plans that demonstrate how Maven's solutions drive ROI, cost savings, and measurable business and clinical outcomes.
  • Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences.
  • Influence internal teams across Product, Operations, Marketing, and Clinical with client insights to shape roadmap, delivery, and innovation.
  • Mentor and elevate Client Success teammates by modeling best-in-class commercial and executive engagement. Over time, this may include formally coaching or managing members of the team.
  • Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends.
  • Represent Maven externally at senior-level client meetings, industry conferences, and forums.

Qualifications

  • 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts.
  • Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book.
  • Strong understanding of client business objectives and the ability to align solutions to financial and strategic outcomes.
  • Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers.
  • Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers.
  • Comfort operating in matrixed, global organizations and building coalitions across regions and business units.
  • Discipline with systems and data. You keep CRM current without being asked and can build a narrative from Salesforce and Looker.
  • Analytical and strategic thinker with strong EQ and storytelling skills.
  • Passion for healthcare, innovation, and driving organizational change.
  • Willingness to travel for executive meetings and to join Maven's NYC office periodically for strategic planning.

Skills

Required:Executive relationship managementAccount strategyCRM and data storytelling

Benefits

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
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