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Manager, Technical Account Teams (Europe)

Socket· Go-to-Market
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RemoteFull-timePosted 4w ago

About the role

Lead a geographically Europe-based Technical Account Management team post-sales, owning onboarding, adoption, customer health, and retention for enterprise customers. Build and operate scalable post-sales systems, drive automation and playbooks, and partner with Account Executives to ensure renewals and long-term customer success.

Responsibilities

  • Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale.
  • Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
  • Influence and mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks; ensure QBRs reflect real data
  • Be the senior escalation point when an account is at risk; run the deep dive, build the save plan, and see it through
  • Set the bar for performance and career growth on your team, then hold it
  • Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
  • Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
  • Report retention, adoption, and team health to leadership with numbers you'd bet on

Qualifications

  • 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
  • 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
  • You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
  • Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
  • You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
  • You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
  • Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
  • Executive presence with CISOs and VPs of Engineering, and with our own leadership
  • Willingness to travel for customer and company meetings as needed
  • Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments.
  • You must be located in Europe

Skills

Required:Team leadership and coachingPost-sales program managementCustomer health and retention analytics

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family (99% coverage)
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Socket

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