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Operations Associate

Handshake· General & Administrative
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New York, NY$92k - $115kFull-timePosted 4w ago

About the role

The Operations Associate drives execution of operational programs across Central Operations’ core functions (Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay) as an individual contributor with ownership over workstreams, data analysis, and process improvements.

Responsibilities

  • Own execution of operational workstreams across Central Operations functions, using judgment on how best to get the work done
  • Pull, organize, and analyze data to identify trends, gaps, and opportunities for improvement
  • Monitor key metrics and operational queues, and drive resolution of issues within your scope — not just flagging them upward
  • Identify and help implement process improvements, not just document existing ones
  • Own day-to-day escalations and requests, using judgment on when to resolve directly versus loop in others
  • Partner with cross-functional teams on ad hoc requests and initiatives

Qualifications

  • 1+ years of experience in operations, business support, or a similar analytical individual-contributor role
  • Strong analytical skills, with the ability to use data to inform decisions and drive action
  • Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
  • Strong organizational skills and attention to detail
  • Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly
  • Clear written communication skills for documenting work and driving alignment with stakeholders

Skills

Required:Analytical skills

Benefits

  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, $500 wellness stipend
  • $2,000 learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
Last updated Sep 24, 2026. Interested? Apply on the company site.
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