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MTS, IT Engineer

Reflection· Security
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San Francisco, CA, New York, NYFull-timePosted 4w ago

About the role

IT Engineer role based in San Francisco, focusing on day-to-day office technology support, device lifecycle management, and automation, with collaboration across Security and Workplace teams.

Responsibilities

  • Resolve employee IT issues. Help people remotely and in person with devices, applications, access, and workplace technology. Build relationships with the people you help. When something breaks, look past the immediate fix to the root cause.
  • Manage the endpoint lifecycle. Provision, configure, secure, patch, and retire devices. Keep improving MDM policies, software deployment, and compliance.
  • Operate identity and core SaaS systems. Administer Okta, Google Workspace, Slack, and the rest of our SaaS stack. Maintain SSO, provisioning, and access policies. Keep onboarding and offboarding reliable.
  • Automate repetitive work. Build workflows in Serval and write scripts against APIs to take manual steps out of provisioning, access changes, and device management.
  • Partner with Security. Implement and maintain controls for device posture, phishing-resistant authentication, least privilege, and endpoint protection.
  • Keep workplace technology dependable. Own the reliability of conference rooms, AV, and the office network in San Francisco. Work with Workplace and outside vendors on buildouts and meeting-space improvements.
  • Make IT run without heroics. Keep documentation useful and asset records accurate. Build consistent processes for hardware, software, procurement, and vendors as we grow.

Qualifications

  • 5+ years of experience in IT engineering, systems administration, or a similarly broad corporate IT role.
  • Strong experience supporting people directly, from engineers to executives to non-technical colleagues. You communicate clearly and keep people informed until the issue is resolved.
  • Hands-on experience managing macOS devices through MDM, including configuration, software deployment, patching, and troubleshooting.
  • Experience administering identity and SaaS platforms
  • You have administered Okta or a comparable IdP: app integrations, SSO, SCIM provisioning, group rules, and MFA or conditional-access policies
  • Experience using scripts, APIs, or workflow automation to remove manual work.
  • Strong troubleshooting skills across endpoints, identity, applications, office networking, and conference rooms.
  • Sound judgment about when to act independently, escalate an issue, or involve others in a decision. You document changes so the rest of the team can support them.

Skills

Required:IT support and helpdeskEndpoint management (macOS, Windows)Identity and SaaS administrationAutomation and scriptingTroubleshooting

Benefits

  • Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
  • Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
  • Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
  • Meals: Lunch and dinner are provided in the office daily.
  • Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
  • Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
  • Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
  • Team building: We have regular off-sites, happy hours, and team celebrations.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Reflection

Building frontier open intelligence

Building frontier open intelligence.

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