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Customer Success Manager

Blockit· GTM
Apply on company site
San FranciscoFull-timePosted 4w ago

About the role

Customer Success Manager to lead activation, adoption, and retention across Blockit’s customer base, with 3+ years in customer success, account management, or solutions at a software company. The role involves onboarding pilots, driving adoption, managing churn, and translating customer feedback into product improvements.

Responsibilities

  • Lead Enterprise onboarding, pilots, and rollouts end to end — setup, admin training, then adoption team by team: usage reviews with admins and chasing the pockets that haven’t linked calendars.
  • Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack.
  • Handle churn with a real save motion: understand why, offer the right landing spot, and harvest the reason.
  • Build the machine: usage and retention reporting, templates, runbooks, and the QA loop behind our AI support agent.

Qualifications

  • 3+ years in customer success, account management, or solutions. Founding or first-CS-hire experience is a strong plus.
  • Technically curious and unafraid of the stack — you can hold your own with engineers.
  • Comfortable with data and quick to learn. You know the difference between a number and a story.
  • Commercially aware: you’ve read an account, known when it was ready to grow, and made the case with evidence rather than instinct.
  • Exceptional writer — most of this job happens in email and Slack, in front of managing partners and heads of platform at some of the best firms in the world.
  • Organized to a fault, with high agency and no ego about scope.
  • Bonus: experience with horizontal productivity tools, or a network in venture capital, private equity, or professional services.

Skills

Required:Account managementCustomer successData analysisCommunication
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Blockit

The AI scheduler for people who are back-to-back

Meet Blockit: your instant, 24/7 AI time assistant. It’s different because — well — it actually works.

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