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Senior Field Application Engineer - OEM

NVIDIA· Engineer, Field Apps
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Hybrid (Round Rock, TX)$132k - $253kFull-timePosted 4w ago

About the role

Senior Field Application Engineer-OEM at NVIDIA responsible for evaluating new builds, managing qualifications and certifications, and providing on-site technical support for OEM data center products. Leads sustaining engineering, failure analysis, and RMA processes, collaborating with OEM/ODM partners and NVIDIA teams.

Responsibilities

  • Serve as the technical lead for sustaining engineering related to NVIDIA data center products used by OEM customers. Manage complex issues from initial triage and containment to root-cause analysis, corrective action, and resolution.
  • Perform system- and board-level failure analysis to isolate hardware, firmware, software, thermal, power, and integration-related problems.
  • Facilitate the complete RMA process, including failure-data collection, return authorization, material tracking, engineering disposition, and communication of findings.
  • Reproduce field failures in laboratory environments, analyze failure trends, and drive preventive improvements in product quality and serviceability.
  • Collaborate with OEMs, ODMs, manufacturing partners, and NVIDIA engineering, quality, reliability, operations, and supply-chain teams to resolve critical issues.
  • Provide on-site technical support and deliver clear failure-analysis reports, corrective-action updates, troubleshooting procedures, and executive-level communications.

Qualifications

  • BS or MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline—or equivalent experience.
  • 5+ years of relevant experience in Field Application Engineering, sustaining engineering, failure analysis, systems engineering, or product engineering.
  • Hands-on experience debugging complex server or computing platforms at both the system and board levels.
  • Demonstrated experience managing field failures or RMA cases through root-cause analysis and corrective-action closure using methods such as 8D, FRACAS, or fault-tree analysis.
  • Strong understanding of server architecture, including CPUs, GPUs, memory, storage, power delivery, cooling, and high-speed interconnects.
  • Knowledge of PCIe and experience troubleshooting BMC/IPMI or Redfish, BIOS/UEFI, Linux, drivers, firmware, system logs, and hardware telemetry.
  • Experience with hardware bring-up, board validation, system qualification, and L1–L10 server integration and manufacturing test stages.
  • Ability to interpret schematics, block diagrams, diagnostic data, manufacturing test results, and thermal or electrical measurements.
  • Excellent project-management and communication skills. Able to prioritize tasks and work effectively with business and engineering teams. Must operate from the Round Rock area and travel as required.

Skills

Required:Field Application EngineeringFailure analysis

Benefits

  • equity
  • benefits (as per company benefits)
Last updated Sep 25, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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