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Program Manager, Depot Operations (Japanese, English)

Google
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Tokyo, JapanFull-timePosted 4w ago

About the role

Program Manager role within Google's Reverse Operations team, focusing on end-to-end post-sales repair and reverse logistics for Google Hardware in Japan. Leads planning and execution, manages third-party provider relationships, and drives continuous improvement to optimize repair operations and customer experience.

Responsibilities

  • Lead the planning and daily execution of post-sales repair operations and reverse logistics programs for the Japan Depot.
  • Manage strategic relationships with third-party service providers and major carrier partners to ensure operational SLAs and business requirements are met.
  • Drive continuous improvement initiatives to optimize the repair operations and enhance the customer repair experience for Pixel and other Google Hardware devices.
  • Collaborate with global cross-functional teams to support New Product Introductions (NPI).
  • Analyze operational metrics and systemic issues to identify root causes, escalating and implementing effective, scalable solutions.

Qualifications

  • Bachelor's degree in Business, Supply Chain, Engineering, or equivalent practical experience.
  • 5 years of experience in program or project management.
  • Ability to communicate in Japanese and English fluently for engaging with local telecommunications carriers, repair partners and for collaborating with global teams.

Skills

Required:Bachelor's degree in Business, Supply Chain, Engineering, or equivalent practical experience5 years of experience in program or project managementJapanese and English fluency
Last updated Oct 23, 2026. Interested? Apply on the company site.

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