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DV360 Policy Product Specialist

Google· gTech Ads
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Hybrid (Hyderabad, Telangana, India; Gurugram, Haryana, India)Full-time onsitePosted 4w ago

About the role

Role in the gTech Ads team focusing on DV360 Policy across accounts, delivering policy experiences for advertisers and partners, with a mix of customer-facing and technical responsibilities.

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
  • Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
  • Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
  • Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points.
  • Share insights and provide expertise to our partner teams to support product and process improvements.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.

Skills

Required:Customer serviceTechnical product troubleshootingCross-functional collaboration
Nice to have:Data analysis
Last updated Oct 23, 2026. Interested? Apply on the company site.

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