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Engineering Manager, Applied AI, Cloud Support Intelligence

Google· Cloud Support Intelligence (CSI) / CSP Intelligence
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Hybrid (Austin, TX; Sunnyvale, CA)$207k - $300kfull-timePosted 4w ago

About the role

Engineering Manager leading production AI agent systems within Google Cloud Support Intelligence, owning technical direction, team growth, and measurable business outcomes in an AI-first, multi-agent platform context.

Responsibilities

  • Lead, grow, and develop a team of engineers building production AI agent systems for Google Cloud Support, owning delivery, technical direction, and career growth for the team.
  • Own a significant problem area within the CSP Intelligence charter
  • Set technical direction for multi-agent architecture, orchestration, tool/skill design, and evaluation in an area where the platform landscape is still being decided — and make the calls on what we build, what we adopt, and what we retire.
  • Drive measurable business outcomes: self-service deflection rate, time-to-resolution, average handle time, and customer effort score — and define the metrics and evaluation harnesses that prove it.
  • Build the quality bar for applied AI: systematic evals, regression gates, and safe rollout practices for agents that take real actions on customer accounts.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in software development.
  • Experience in technical leadership, leading project teams, and setting technical direction.
  • Experience in people management.

Skills

Required:Software developmentTechnical leadership

Benefits

  • Learn more about benefits at Google (referenced in job description).
Last updated Oct 23, 2026. Interested? Apply on the company site.

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