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Technical Solutions Engineer, High Touch Support, Compute (English)

Google· Google Cloud
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Tokyo, JapanFull-timePosted 4w ago

About the role

Technical Solutions Engineer role within Google Cloud, focused on high touch support for Compute products in English. You will troubleshoot, diagnose, and advocate for customer needs, work with multiple product and engineering teams, and provide 24x7 support as part of a global team.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with the Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
  • Experience managing Linux/Unix or Windows systems at a system administrator level.
  • Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
  • Ability to communicate in English fluently to interact with internal and external stakeholders.

Skills

Required:Bachelor’s degree equivalent experience
Last updated Oct 23, 2026. Interested? Apply on the company site.

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