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Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)

Google
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Hybrid (Waterloo, ON; Austin, TX; Sunnyvale, CA)$152k - $221kFull-timePosted 4w ago

About the role

Senior technical customer-facing role within Google Cloud, focused on supporting Mandarin-speaking customers with networking and troubleshooting across distributed systems, helping ensure production readiness and high availability.

Responsibilities

  • Work with customers on production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
  • Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
  • Act as consultant and subject matter expert for internal stakeholders in software development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.
  • Work as part of a team that globally ensures 24-hour customer support.

Qualifications

  • Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
  • 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
  • Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
  • Experience working with distributed systems, distributed systems solutions, or design patterns.
  • Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
  • Ability to communicate in Mandarin fluently to support customer relationships.

Skills

Required:Programming languages (Java, C, C++, Python, or Go)Distributed systemsWeb technologiesMandarin proficiency
Last updated Oct 23, 2026. Interested? Apply on the company site.

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