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Manager, Account Management, AVS EU

Amazon· Sales, Advertising, & Account Management
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Bengalurufull-timePosted 4w ago

About the role

Team Manager, Account Management for Amazon Vendor Services (AVS) within Retail Business Services. Leads a team of Account Managers to manage vendor partnerships, drive business growth, improve customer experience, and execute strategic joint business plans with Selling Partners across the AVS program.

Responsibilities

  • Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
  • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
  • Manage end to end goal setting for team to align with organizational goals.
  • Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
  • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
  • Leads recruiting and hiring efforts across direct team and broader organization.
  • Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
  • Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Qualifications

  • 5+ years of digital advertising and client facing roles with a focus on data analysis experience
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • 2+ years of team management experience

Skills

Required:digital advertisingdata analysisteam management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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