Sr. Support Engineer, Demand Enablement and Product Operations
Amazon· Operations, IT, & Support Engineering
New York, NY$133.1k - $181kFull-timePosted 4w ago
About the role
Technical support leader for Amazon DSP Troubleshooting, responsible for diagnosing and resolving DSP production issues, driving continuous improvement, and leading cross-functional initiatives to build repeatable troubleshooting solutions and scalable support processes.
Responsibilities
- - Evaluate, diagnose, troubleshoot, and drive resolution of systemic, customer-impacting DSP production issues, including problems where the support strategy is not yet defined.
- Provide visibility into recurring problem themes and drive accountability and action for continuous improvement of the customer experience.
- Interface with operations and business partners to determine root cause, and break complex problems into workstreams that multiple engineers can run in parallel.
- Develop SOPs and automated tools (applications, improvements, and scripts) that eliminate regressions and improve quality and efficiency.
- Collaborate across support and engineering teams to embed troubleshooting best practices, and mentor peer support engineers through knowledge shares.
Qualifications
- - 5+ years of technical support, or 2+ years of software development experience
- - Experience scripting in modern programming languages, or experience in development or technical support
- - Experience troubleshooting and debugging technical systems, or experience in technical support
- - Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- - Experience troubleshooting and documenting findings, or experience in development or technical support
- - Experience in agile/scrum or related collaborative workflow, or experience in development or technical support
Skills
Required:Technical troubleshooting and diagnosticsScripting and automationDatabase querying and analysisAgile / Scrum
Nice to have:Mentorship and leadership
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.
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