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Delivery Station Customer Service Associate, DSL

Amazon· Customer Service
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Hybrid (Edison, NJ)$18.65/hr - $25.96/hrFull-TimePosted 4w ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure packages are delivered on time, connecting customers with experts for accurate information and resolving issues to improve the customer experience.

Responsibilities

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts lasting up to 12 hours
  • Working in environments with varying noise levels and temperature conditions

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Experience working with computer and web-based tools
  • Bachelor's degree or equivalent (preferred)
  • Experience understanding performance metrics and developing them to measure progress against KPIs (preferred)
  • Experience with written and verbal communication and presentation (preferred)
  • Experience on merchandising/brand ambassador team for a nationally recognized consumer brand (preferred)

Skills

Required:Customer communication (in-person, phone, email)Issue resolution and expectation setting
Nice to have:Written communication

Benefits

  • Starting pay: 18.65 - 25.96 USD hourly (USA, NJ, Edison)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching (Starting Day 1)
  • Benefits information available at hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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