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Manager, Account Management, AVS EU

Amazon· Sales, Advertising, & Account Management
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IND, KA, BengaluruFull-timePosted 4w ago

About the role

Team Manager, Account Management for Amazon Vendor Services (AVS) within Retail Business Services. Leads a team of Account Managers to manage strategic joint business plans with Selling Partners (vendors), drive growth and customer experience, and coordinate across internal teams to optimize vendor performance on Amazon.

Responsibilities

  • Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
  • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
  • Manage end to end goal setting for team to align with organizational goals.
  • Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
  • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
  • Leads recruiting and hiring efforts across direct team and broader organization.
  • Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
  • Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Qualifications

  • 5+ years of digital advertising and client facing roles with a focus on data analysis experience
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • 2+ years of team management experience
  • 3+ years of mentoring, leading and coaching experience

Skills

Required:Digital advertisingData analysisStakeholder managementTeam leadership
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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