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Delivery Station Customer Service Associate, Delivery Station Liaison

Amazon· Customer Service
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Kitahiroshima, HokkaidoFull-timePosted 4w ago

About the role

Delivery Station Customer Service Associate, Delivery Station Liaison at Amazon Japan G.K. supports real-time communication with customers from the delivery station to ensure on-time delivery, connect customers to the right specialists, and resolve issues to enhance the customer experience. The role operates on a full-time shift schedule (9:00–21:00, 8 hours/day, 40 hours/week) at the Hokkaido Kitahiroshima delivery station and involves utilizing AI tools to improve decision-making and efficiency.

Responsibilities

  • - Communicate with customers via phone, email, and in-person interactions
  • - Empathize with customers and prioritize their needs
  • - Uphold company values and treat all customers with respect
  • - Resolve issues and manage customer expectations
  • - clearly understand customer problems and respond appropriately
  • - Consistently produce clear, concise, and accurate written responses
  • - Approach problems with logical and sound judgment to ensure appropriate actions for customers
  • - Make quick, effective decisions on behalf of customers
  • - Work full-time on a shift schedule (8 hours/day, 40 hours/week within 9:00–21:00)
  • - Perform tasks irrespective of reasonable accommodations, including handling up to 22.2 kg, working in variable noise environments (ear protection provided), and in outdoor weather conditions with temperature variations

Qualifications

  • - High School diploma or equivalent
  • - Customer service experience
  • - Ability to prioritize work time for efficiency
  • - Japanese communication skills (spoken and written)
  • - Experience with Windows OS and Microsoft Outlook
  • - Familiarity with multiple web browsers, database searching, and instant messaging tools
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Skills

Required:Customer ServiceCommunication in Japanese (speaking, reading, writing)Windows OS & Microsoft OutlookWeb browsers, database search, instant messaging tools
Last updated Oct 25, 2026. Interested? Apply on the company site.

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