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Technical Account Manager, AWS Enterprise Support

Amazon
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Hybrid (Taipei, Taiwan)Full-timePosted 4w ago

About the role

Technical Account Manager (TAM) helps customers implement technical solutions on AWS, resolve complex challenges, and advocate for customers within AWS. Supports multiple customers across their cloud journey, providing technical reviews, guidance, and coordination with AWS teams.

Responsibilities

  • Serve as the customer's Point of Contact, leveraging broad AWS service knowledge to resolve complex technical challenges
  • Lead customer communication during critical events
  • Build and maintain trust with customers, understanding their business needs and technical challenges
  • Provide regular technical and cost reviews of customers' systems and operations, recommending appropriate services and features
  • Deliver new service information and AWS best practices through training and study groups
  • Monitor customer support cases, collaborate with support engineers, escalate to relevant AWS teams to facilitate resolution, and help customers report issues to internal stakeholders
  • Identify customer needs and propose services and features to drive greater AWS value
  • Detect AWS-side issues hindering customers and collaborate with other TAMs and teams to resolve them
  • Collaborate with AWS Solution Architects, Professional Services, and Sales Account Managers as part of the account team
  • Drive knowledge sharing within the team and contribute to team members' capability development

Qualifications

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree

Skills

Required:Technical engineering experience
Nice to have:AWS services or cloud offeringsCross-functional collaboration
Last updated Oct 25, 2026. Interested? Apply on the company site.

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