← All roles

Technical Writer

Amazon· Editorial, Writing, & Content Management
Apply on company site
New York, NY, Bellevue, WA$141.2k - $191.1kFull-timePosted 4w ago

About the role

Technical Writer for Amazon Leo Security Productivity Infrastructure and Services, supporting policy, content lifecycle, and user documentation across Leo satellite broadband services.

Responsibilities

  • Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
  • Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
  • Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
  • Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
  • Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
  • Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
  • Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Qualifications

  • Bachelor's degree in Computer Science or a closely related field
  • Experience as a technical editor or writer of technical documentation working with style guides

Skills

Required:Bachelor's degree in Computer Science or related fieldTechnical editing or writing with style guides
Nice to have:Project management

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon