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Delivery Station Customer Service Associate, DSL

Amazon
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Hybrid (Rutherford)$20.52/hr - $28.55/hrFull-TimePosted 4w ago

About the role

Delivery Station Customer Service Associate at Amazon providing in-station real-time, hands-on support to ensure on-time delivery and connect customers with experts for accurate package information. Based in a last-mile delivery warehouse, focusing on customer experience and issue resolution within Amazon’s logistics network.

Responsibilities

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carrying, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment with variable/noise levels (hearing protection provided)
  • Work in an environment where temperature may vary due to outside conditions and is not controlled

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Experience working with computer and web-based tools

Skills

Required:Customer communication (in-person, phone, email)Empathy and prioritizationIssue resolution and expectation managementWritten communicationDecision making

Benefits

  • Starting pay: USA, NJ, Rutherford - 20.52 - 28.55 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching (listed as benefits)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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