IT Support Associate II, OTS
Amazon· Operations IT & Support Engineering
Hybrid (Pflugerville, TX)$27.64/hr - $37.74/hrfull-timePosted 4w ago
About the role
IT Support Associate II to support the operations team across Amazon Operations facilities within a defined geographical area, handling IT equipment, network support, training, and travel to support customers in multiple buildings.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Qualifications
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Skills
Required:IT equipment managementTechnical troubleshootingCustomer service
Benefits
- comprehensive healthcare benefits starting on Day 1
- matching 401(k) program
- up to 20 weeks of paid parental leave
- casual dress code at locations
Last updated Oct 25, 2026. Interested? Apply on the company site.
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