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CX Product Manager, Shopping Experience

Amazon· Product Management
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Sao PauloNot specifiedPosted 4w ago

About the role

Product Manager for Brazil Shopping Experience (ShopEx) to own core shopping experiences in Brazil (amazon.com.br), driving roadmap for authentication flows, Generative AI customer-facing features, and category-specific experiences while advocating for Brazilian customers in collaboration with central/global teams.

Responsibilities

  • Be the advocate for Brazilian customers. Put yourself in their shoes, understand their unique needs and behaviors, and ensure the best possible experience is launched in Brazil.
  • Prioritize product investments by balancing development effort, customer benefit, and business impact.
  • Write PR/FAQs and BRDs that capture cross-functional requirements (Tax, Accounting, Legal, Operations, Business) and clearly articulate the customer problem and proposed solution.
  • Drive the product roadmap and lead prioritization discussions with senior leaders, ensuring alignment on goals and trade-offs.
  • Influence central/global product teams through strong communication, collaboration, and conviction. Make them understand Brazil's local peculiarities and hold the bar to ensure those specificities are reflected in the product.
  • Monitor experiment metrics closely to ensure results are trending in the expected direction. When they are not, proactively propose new approaches to reach the desired outcome.
  • Track customer journey metrics to ensure we are serving our customers well and quickly identify anything that is broken and needs urgent attention.
  • Refine requirements during development, partnering with central PMs and, when needed, SDEs to ensure successful delivery within planned timelines.
  • Drive product adoption post-launch by monitoring performance, identifying friction points, and iterating quickly.

Qualifications

  • Experience managing technical products or online services
  • Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
  • Speak, write, and read fluently in English
  • Experience as a product manager or owner

Skills

Required:Product managementCommunication and stakeholder managementRoadmap prioritizationRequirement definitionData-driven decision making

Benefits

  • Not specified
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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