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Delivery Station Customer Service Associate, DSL

Amazon· Customer Service
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Lansing, MI$18.65/hr - $25.96/hrFull-TimePosted 4w ago

About the role

Delivery Station Customer Service Associate provides in-station real-time, hands-on support to ensure on-time package delivery, connects customers with experts for accurate package information, and helps resolve issues to deliver a great customer experience.

Responsibilities

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment with varying noise levels (hearing protection provided)
  • Work in environments where temperature may vary due to weather conditions and is not controlled
  • Based at a last-mile delivery warehouse to coordinate with warehouse, delivery partners, and customers

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Experience working with computer and web-based tools

Skills

Required:Customer serviceCommunication

Benefits

  • Starting pay and benefits: Day 1 eligibility for EAP, Mental Health Support, Medical Advice Line, 401(k) matching (as part of listed benefits)
  • Benefits information available at hiring and company pages
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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