← All roles

Delivery Station Customer Service Associate, Team Harpreet

Amazon· Customer Service
Apply on company site
Hybrid (CAN, AB, Nisku)CA$22.25/hr - CA$33.41/hrFull-TimePosted 4w ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure on-time delivery and connect customers with experts for accurate package information. The role emphasizes customer empathy, issue resolution, and clear communication within a fast-paced last-mile logistics environment.

Responsibilities

  • Communicating with customers directly in-person, by phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to customer issues
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts up to 12 hours
  • Working in a noisy and temperature-variable environment with hearing protection as needed
  • Based at a last-mile delivery warehouse, coordinating with warehouse staff, delivery partners and customers to resolve delivery issues and reschedule deliveries as needed
  • Developing logistical and customer service expertise within Amazon’s supply chain and local delivery connections

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Familiarity with multiple web browsers, database searching and instant messenger tools

Skills

Required:Customer serviceCommunicationProblem solvingMicrosoft Office

Benefits

  • basic life & AD&D insurance
  • paid time off
  • other resources to improve health and well-being
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon