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Manufacturing Partner Success Manager

Xometry· GSS, EU
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Bangalorefull-timePosted 3w ago

About the role

Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation, acting as the primary contact for the partner community and ensuring seamless communication and visibility throughout the production process.

Responsibilities

  • Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
  • Manage the end-to-end resolution of job cancellation requests and missing inspection documents
  • Oversee PSS dispute resolutions
  • Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
  • Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
  • Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
  • Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
  • Identify process automation opportunities and maintain rigorous documentation for revenue recognition
  • Provide peer coverage to ensure continuous support
  • Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems

Qualifications

  • Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
  • 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
  • Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
  • Knowledge of manufacturing processes, timelines, and documentation
  • Strong analytical skills with the ability to implement solutions keeping production underway
  • Self-starter with a take-charge attitude and ability to independently drive project completion
  • Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
  • Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
  • Excellent attention to detail and collaboration skills
  • Proficiency in ERP tools and communication software
  • Experience with quality management systems (e.g., ISO 9001)
  • Ability to thrive in a fast-paced and high-growth environment
  • Experience working with Xometry's digital marketplace or similar platforms is a plus
  • Proficiency in data analysis tools (e.g., Google Sheets) is a plus
  • Experience working in a manufacturing environment is a plus

Skills

Required:Partner relationship managementProcess optimizationCommunication

Benefits

  • Competitive salary and a comprehensive benefits package
  • Health and life insurance
  • Generous paid time off, including vacation, sick leave, and floating and fixed holidays
  • Employee Assistance Program (EAP) and other wellbeing resources
  • Team Spirit and Friendly Atmosphere
  • Development Opportunities
  • We Care: well-being activities and charity projects worldwide
  • Flexibility: adaptable processes and planning, rapid response capabilities
  • Onboarding: structured onboarding plan
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Xometry

Where Big Ideas Are Built | Production Parts and Prototypes | Xometry

Xometry is a leader in high-precision production part and prototyping manufacturing on demand. Get instant quotes on CNC machining, 3D printing, sheet metal fabrication, laser cutting, and more.

CNC Machining3D PrintingSheet Metal FabricationLaser CuttingPrototypingInjection MoldingMetal Part ProductionHigh-Volume Metal Production
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