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Customer Success Specialist (Contract)

Ambrook· Go-To-Market
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Remote$0/hrContractPosted 3w ago

About the role

Ambrook is seeking a Contract Customer Success Specialist to be the face of Ambrook for customers, delivering warmth, financial fluency, and guidance on setup, troubleshooting, and best practices to help family-run businesses gain financial clarity and thrive.

Responsibilities

  • Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction that shapes how they feel about us.
  • Master the product inside and out, developing deep familiarity with Ambrook's features so you can confidently guide customers through setup, troubleshooting, and best practices.
  • Learn the ins and outs of agricultural bookkeeping, the larger farm finance ecosystem, and the specific needs of the operators who rely on us.
  • Improve the customer experience by sharing patterns, feature requests, and product feedback with our product, design, and engineering teams.
  • Within 1 month you'll... Familiarize yourself deeply with Ambrook's product, features, and customer base including our core audience segments and their unique financial needs.
  • Within 1 month you'll... Handle the support chat independently, providing prompt, accurate, and friendly responses to customer questions.
  • Within 1 month you'll... Lead your first live onboarding calls, helping new customers successfully set up their accounts and transition from other systems onto Ambrook.
  • Within 1 month you'll... Build strong working relationships with teammates across growth, product, and engineering.
  • Within 3 months you'll... Own a high volume of customer interactions across support chat and onboarding calls, consistently delivering a best-in-class experience.
  • Within 3 months you'll... Serve as a trusted resource for customers navigating accounting concepts from reconciling transactions to understanding their balance sheet by providing clear, accessible guidance.
  • Within 3 months you'll... Provide regular, structured feedback to our product and engineering teams on recurring customer questions, friction points, and feature requests.
  • Within 3 months you'll... Help shape how we onboard and support customers as we scale, contributing to process improvements and documentation.

Qualifications

  • Strong bookkeeping or accounting background. You've done the books in a software tool and can comfortably explain concepts like the Balance Sheet, Profit & Loss, and cash flow to someone hearing them for the first time.
  • A clear, professional communicator at ease in written support chat and on live video or phone calls, with a tone that builds trust and feels approachable to business owners.
  • A people person — you get genuine energy from working with customers, problem-solving alongside them, and helping them succeed.
  • Strong attention to detail. You're the kind of person who digs carefully into a question before jumping to an answer, and you catch the things others miss.
  • Comfortable with ambiguity and a fast-moving environment — you can prioritize independently and adapt as things change.
  • Available for a minimum of 20 hours/week on a contract basis, with flexibility to cover some evenings and/or weekend hours.

Skills

Required:Bookkeeping / Accounting conceptsCustomer communicationProduct knowledgeProblem solving
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Ambrook

Accounting software made for America's family-run businesses

Manage your finances, improve your margins, and stay independent.

AccountingFinanceAgtechBookkeepingInvoicingPaymentsFarmersRanchers
Company profileWebsite

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