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Diagnostics Specialist of Returned Parts and Systems

AHEAD· Operations, Engineered Solutions
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Libertyville, IL$26/hr - $28/hrFull-timePosted 3w ago

About the role

Diagnostics Specialist responsible for troubleshooting, diagnosing, and repairing returned computer systems and hardware, managing inventory, and collaborating with engineering, quality, and support teams.

Responsibilities

  • Troubleshoot and diagnose defective hardware in computer systems.
  • Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets).
  • Document detailed notes of troubleshooting steps and resolutions.
  • Manage and adjust inventory for returned components and/or replacement parts.
  • Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking.
  • Perform inventory transactions for stocking or corrective action reasoning.
  • Report defects identified by end users or shipping carriers on systems or components returned to AHEAD.
  • Assist in preventative/corrective processes and their evolution.
  • Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted.
  • Provide information to the documentation team on any relevant updates for returned systems.
  • Assist the support team in testing and reviewing returned systems and components.
  • Work with the support team on incident disposition and resolution for unknown or unexpected returns.
  • Collaborate with the engineering team on troubleshooting resolutions beyond our scope.
  • Work with the quality team on recurring issues and/or corrective actions.
  • Contribute to the team by accomplishing necessary tasks as needed.

Qualifications

  • A high school diploma or GED, or an additional three years of related on-the-job experience.
  • 3-5 years of experience in a computer hardware diagnostics environment.
  • Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM).
  • Familiarity with inventory management processes.
  • Experience with order entry systems.

Skills

Required:Server components and architectureWindows and Linux operating systemsNetworking principlesDocumentation and note-taking
Nice to have:Inventory management

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits for additional details.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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