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Cloud Engineer - Azure

AHEAD· MS Infrastructure / Managed Services
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GurugramFull-timePosted 3w ago

About the role

Cloud Engineer - Managed Services responsible for day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across major cloud providers, with primary focus on cloud operations, service delivery, governance, incident/support, documentation, and customer communication. On-site in Gurugram, working hours aligned to EST.

Responsibilities

  • Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments.
  • Respond to incidents, service requests, alerts, and escalations; triage, troubleshooting, service restoration, and resolution.
  • Execute standard changes and recurring operational tasks including provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene.
  • Administer cloud resources across compute, storage, networking, identity, security, and governance services within one or more major cloud providers.
  • Follow ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication.
  • Participate in customer meetings, status calls, and service reviews professionally.
  • Collaborate with Team Leads, Senior Cloud Engineers, architects, and other service delivery groups to resolve issues.
  • Assist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related operational activities.
  • Use scripting, automation and AI tools to improve consistency and reduce repetitive effort.
  • Apply DevOps/SRE tooling and practices (CI/CD pipelines, infrastructure as code, source control, observability) to improve reliability and scale.
  • Participate in after-hours/on-call rotation and weekend support for major incidents, maintenance windows, and approved changes.
  • Other job duties as assigned.

Qualifications

  • Minimum 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support.
  • Hands-on experience with at least one major cloud platform, with strong operational capability in Azure, AWS, OCI, or GCP.
  • Experience supporting incidents, requests, changes, or recurring administration activities in production environments.
  • Familiarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools.
  • Working knowledge of PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation tooling.
  • Relevant cloud, operations, or platform certifications are a plus.

Skills

Required:Cloud operationsIncident managementScripting/AutomationCommunication
Nice to have:DevOps/SRE practices

Benefits

  • Comprehensive health insurance coverage with options to extend to dependents
  • Paid time off and company holidays, with additional leave benefits as per policy
  • Flexible work arrangements
  • Learning and development opportunities
  • Employee wellness initiatives
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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