Senior Cloud Engineer - Azure
Gurugram, HaryanaFull-timePosted 3w ago
About the role
Senior Cloud Engineer - Managed Services responsible for leading day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across public clouds, with primary focus on Azure, ITSM execution, customer advisory, mentorship, and operational improvement. On-site in Gurugram, EST hours, travel and after-hours support may be required.
Responsibilities
- Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.
- Architect and lead deployment of moderately complex cloud solutions.
- Understand performance, scaling and functional characteristics of software technologies.
- Recommend standard design patterns for open-source and cloud use-cases.
- Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and durable resolution.
- Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene.
- Serve as a senior escalation point within the on-call rotation for major incidents and after-hours change activity.
- Follow ITSM processes for incident, request, change, problem, escalation, documentation, and status communication.
- Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation.
- Mentor other Cloud Engineers and provide technical guidance on operational best practices.
- Drive monitoring, alerting, logging, tagging, policy, compliance, and cost-visibility improvements.
- Primary technical owner for Azure environments, including landing zone governance, Azure Policy, Azure Monitor, Entra ID, and cost/FinOps management.
- Use scripting, automation, and AI to improve efficiency and scalability.
- Apply DevOps/SRE tooling and practices to improve reliability and scale.
- Participate in customer meetings, service reviews, and advisory discussions with business-facing communication.
Qualifications
- Minimum 5+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support in production environments.
- Strong operational expertise in at least one major cloud platform with Azure focus.
- Experience leading complex incidents, escalations, change execution, and problem investigations in production environments.
- Experience with Windows and/or Linux server operations, networking fundamentals, IAM, monitoring, governance, and operational documentation.
- Preferred - experience in a managed services or multi-customer environment for enterprise customers.
- Strong working knowledge of PowerShell, Python, Bash, IaC, automation, CI/CD, or related tooling.
Skills
Required:Cloud infrastructure operationsAzure (Azure landing zones, Policy, Monitor, Entra ID)Incident, change, problem managementScripting and automation (PowerShell, Python, Bash)IaC, CI/CD, observabilityCommunication and advisory skillsMentoring and leadership
Benefits
- Comprehensive health insurance with options to extend to dependents
- Paid time off and company holidays, with additional leave as per policy
- Flexible work arrangements
- Learning and development opportunities
- Employee wellness initiatives
- Retirement and statutory benefits in line with India regulations
- Inclusive and people-first culture
Last updated Oct 21, 2026. Interested? Apply on the company site.
About AHEAD
Digital Platforms Engineered for Modern Enterprises
AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.
Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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