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Product Implementation Specialist

Scribe· Solutions Engineering
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Hybrid (San Francisco)$135k - $170kFull-timePosted 3w ago

About the role

Product Implementation Specialist responsible for technical setup for enterprise deals, including trial/proof of concept configurations, system integrations, and ensuring POCs progress to decision-ready outcomes.

Responsibilities

  • Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end
  • Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the right Scribe teams for speedy resolution
  • Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)
  • Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding
  • Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on
  • Give Product specific, evidenced feedback on where setup friction is costing deals
  • Work directly with Product to get early access to new functionality, and provide input on improvements to the platform

Qualifications

  • Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions
  • Can explain technical concepts to technical and non-technical business stakeholders
  • Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work
  • Takes ownership over active deals and shows initiative in advancing the deal forward

Skills

Required:Customer-facing technical experienceTechnical explanation to stakeholdersOwnership and deal acceleration

Benefits

  • Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
  • Equity – Ownership in what we're building
  • 401(k) Plan – through Vestwell
  • Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
  • Commuter Benefits – $100/month for SF based employees
  • PTO – Flexible paid time off and company holidays
  • Parental Leave – Paid leave to support growing families
  • Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Scribe

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